FAQ

1. What is so special about our handmade soaps?

Our soaps are handmade with Australia's or Australia Certified Organic oils and milk, natural and vegan. We scent our bars with essential oils only, our soaps are fragrance free and preservative free. Cruelty free - no animal fat, no animal testing - we test every recipes ourselves. Every bar is hand cut and wrapped, delivering a slice of Australia nature's blessings to the rest of the world.

Stop using the soap in case of any irritation.

2. How can my soap bar last longer?

Each body bar normally lasts for 3-5 weeks, while our facial bar can last up to 3 months, depends on how you use and keep it. All our soaps are shrink wrapped and insulated from moisture, keep them at cool and dry place before use. It is important to keep the soap dry between use, place it on a soap rack at a cool and dry place, avoid direct sunlight, then you will have a long-lasting soap bar to enjoy.

3. What is the standard weight of a Knoxfield Soap bar?

Most of our body soap bars weigh 120-150g (we do have some special 200g bar!), while facial and shampoo bars weight 75-90g. We find that smaller cut tends to 'melt' faster upon contact with water, thus the bigger the cut, the more long-lasting it will be. Soap bars are hand cut and there might be a deviation (<10g) from the stated net weight.

Smaller cut are available for custom-made order, please feel free to leave us a message at Contact Us or email to knoxfieldsoap@gmail.com for more information.

All soaps are elegantly packed in our deluxe soapbox except facial bars and fruity bars, which are beautifully wrapped in crafty crepe paper.

*Starting from 2019, all soaps will be packed in 100% biodegradable cellophane bags before placing in soap box or wrapped with crafty paper.

   

4. Try a smaller cut before buying our standard size soap bar?

Occasionally we have some sample cuts available, they are perfect for testing before buying our standard soap bar. Click here for more detail.

5. How to get Knoxfield Soap at a better price?

Enjoy 10% off by pre-ordering 9 bars from the same recipe, click here for more detail.

We welcome wholesale and custom made orders, please feel free to Contact Us or email to knoxfieldsoap@gmail.com for more information.

6. Shipping detail

Your order will be packed and shipped within 3 business days once payment is settled.

AU orders will be shipped via Aus Post standard shipping, free shipping for order over $60, otherwise a flat rate of $10 shipping cost applies. Parcel will normally be delivered in 5 business days. 

*Due to Covid19, please enquire for shipping outside Australia. 

HK orders will be shipped via SF Express, free shipping for order over $80, otherwise a flat rate of $5 shipping cost applies. Parcel will normally be delivered in 7-10 business days. 

Mainland China orders will be shipped via XD International Express or similar shipping service, free shipping for order over $80, otherwise a flat rate of $5 shipping cost applies. Please note the custom limitation: maximum 12 soap bars per parcel. Parcel will normally be delivered within 20 business days, delay might happen due to custom process time.

NZ orders will be shipped via Aus Post standard shipping, free shipping for order over $200, otherwise a flat rate of $30 shipping cost applies. Parcel will normally be delivered in 5 business days. 

US orders will be shipped via Aus Post standard shipping, $25 for the first 500g, $45 up to 1kg and $60 up to 2kg. Parcel will normally be delivered in 7 business days.

For other regions, please Contact Us to enquire shipping rate.

7. Return and Refund 

Due to the nature of soaps and hygiene concern, returns of our products is not possible. If you are not happy with our products, please contact us and we will work it out. :)